Privacy Policy

LAST UPDATED: 29 JUNE 2015

 

ResearchPool Limited respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data.

What ResearchPool uses your personal information for

ResearchPool Limited collects and uses your information to administer, support, improve and obtain feedback on our service and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use all this information to assess what ResearchPool Limited products and services may be of interest to individuals and to personalise our service and marketing.

If you are registered to use ResearchPool may contact you to obtain feedback on the service and any improvements we could make to it.

Further information/marketing

If you have agreed to such contact, ResearchPool may contact you about those of its other services which may interest you. We may for example send you information on new content. Sometimes we may invite you to client entertainment and similar events. Such contact may be by post, email, instant message and (in certain limited circumstances) by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing.

Personal Information ResearchPool collects

ResearchPool collects and updates information about users of its service, suppliers, account and IT managers and other individuals it deals with in its day-to-day business. It will obtain this information via direct contact with you.

Information you give us: This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your interests and preferences. Information may also be obtained on you as a result of authentication or identity checks, including as required by anti-money laundering laws.

Information we collect via our services: If you are a registered user of the ResearchPool service we will also gather information about your use of our service, such as generic types of data accessed, times and volume of use of the services and Traffic Data. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register with the ResearchPool Group, however, you can browse ResearchPool Group web sites anonymously. Anonymised Traffic Data will be sent to Research Providers on a monthly basis.

Storage methods and duration

ResearchPool may store your information in its databases, such as its Customer Relationship database, for reference. The information may be retained and used by ResearchPool for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use ResearchPool or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated, including in some circumstances (such as with firewall logs or fault data) after any bill has been paid.

Passing your information to third parties

Except where the law permits or unless you specifically agree, ResearchPool does not sell or rent your personal data to others outside ResearchPool Limited. Anonymised Traffic Data will be sent to Research Providers on a monthly basis.

Cookies

A "cookie" is a piece of software, which may be sent to your computer. Cookies enable us to collect information about how our web sites and services are being used and to manage them more efficiently. Until you have registered on the ResearchPool web site, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you as described in "Personal Information ResearchPool collects". You can turn off the ability to receive cookies by adjusting the browser in your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk.

Newsletters

In addition to any ResearchPool news to which you have subscribed, you may receive a related newsletter by email. You can at any time choose to stop receiving a newsletter by following the unsubscribe instructions.

Advertising on our web sites

Where advertising is served on to our web site there may be cookies used to collect technical information and generic usage information but third party advertisers will not be able to relate this to you as an individual without your consent.

Interception of mail

ResearchPool may intercept some mail and email addressed to individuals in ResearchPool. The reasons it may do this are related to security of ResearchPool, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.

International transfer of your information

Because the ResearchPool service is international, personal data may be made available internationally within the EU. We seek to require those to whom we transfer your data to protect it and your privacy but we cannot be liable for the privacy practices of third Parties. You are strongly recommended to read the privacy statement of such third party websites before disclosing any of your information or visiting their website.

Changes to Privacy Policy

We may change our Privacy Policy on reasonable notice to you. This will be done by posting a notice on the Service and material changes will also be sent to you by email. If the changes are detrimental to you, you may end the Service by giving notice to us.

Questions

If you have any questions about ResearchPool’s Privacy Policy or the use of data, you should contact: support@researchpool.com.

 

ResearchPool Subscriptions

Get the most out of your insights

Get in touch