Mediation

LAST UPDATED: 12th JULY 2021

ResearchPool’s mediation policy is set out in Article 24 of our Terms & Conditions

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, ResearchPool has joined the SAS Médiation Solution, whose contact details are as follows: 222 chemin de la bergerie, 01800 Saint Jean de Niost, France or [email protected]. After prior written request from consumers to ResearchPool, the Mediation Service can be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here.